RETURN & REFUND POLICY

Effective Date: 15/12/2023

Last Updated: 17/09/2026

At Ecom.westbridgemart.com (operated by Salman Premier Ltd), we offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To initiate a return or ask questions, contact us at: support@ecom.westbridgemart.com.

1. Eligibility Criteria

To qualify for a return:

  • The item must be unused, unworn, and with original tags intact.

  • It must remain in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

Note: Items sent back without prior email approval will not be accepted.

2. Return Shipping & Costs

  • Change of Mind: You may return the item within 30 days. Return shipping costs are the customer’s responsibility. Tracked shipping is strongly recommended.

  • Defective or Damaged Items: If the item is faulty or incorrect, we will provide a pre-paid return label or cover postage costs.

Return Shipping Address:

Salman Premier Ltd

7 New Road, Bedfont, Feltham, England, TW14 8HW

3. Damaged or Incorrect Orders

Please inspect your package upon delivery. If your item arrives damaged, defective, or incorrect:

  1. Email support@ecom.westbridgemart.com within 48–72 hours of receiving the parcel.

  2. Provide your order number and clear photo/video proof of the damage.

We will arrange a free replacement or issue a full refund immediately.

4. Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned once unsealed:

  • Perishable goods (food items, perishable health products)

  • Personal care items (unsealed cosmetics or hygiene products)

  • Digital gift cards

5. UK Statutory 14-Day Right to Cancel

In accordance with UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. Items must be returned unused in original packaging.

6. Refund Timelines

  • Once we receive and inspect your returned item, we will notify you of the approval status via email.

  • Approved refunds are automatically processed to your original payment method within 5 to 7 business days.

7. Customer Care & Company Details

  • Operating Entity: Salman Premier Ltd (CRN: 15852433)

  • Official Support Email: support@ecom.westbridgemart.com

  • Registered Address: 7 New Road, Bedfont, Feltham, England, TW14 8HW

  • Website: https://ecom.westbridgemart.com

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