SHIPPING & DELIVERY POLICY

Thank you for shopping at Ecom.westbridgemart.com (operated by Salman Premier Ltd). Below are the terms and guidelines governing our shipping and delivery operations across the United Kingdom.

1. Shipping Destinations

We deliver to physical addresses across the United Kingdom:

  • UK Mainland: Standard and Express delivery options available.

  • Off-Mainland UK: Addresses in Northern Ireland, Scottish Highlands, Channel Islands, and Isle of Man may incur extended transit times or carrier surcharges at checkout.

2. Shipping Rates & Delivery Timelines

  • Order Processing Time: 1 to 2 business days (Monday – Friday).

  • Standard Delivery (£3.99): 2 to 4 business days transit time (Total estimated delivery: 3 to 6 business days).

  • Express Delivery (£5.99): 1 to 2 business days transit time (Total estimated delivery: 2 to 4 business days).

Note: Delivery times are estimates provided by courier partners after dispatch.

3. Order Amendments & Cancellations

To change a delivery address or cancel an order, email us at support@ecom.westbridgemart.com within 60 minutes of placing your order. Once an order enters processing or dispatch, changes cannot be made and must be handled via our Return Policy.

4. Tracking & Proof of Delivery

All orders include tracked delivery services. Successful delivery is confirmed via courier GPS tracking, photo verification, or signature. If your tracking indicates “Delivered” but you cannot locate the package, contact support for immediate carrier investigation.

5. Damaged Shipments Protocol

If your package arrives visibly damaged:

  1. Email support@ecom.westbridgemart.com within 48–72 hours of delivery.

  2. Attach clear photos showing the damaged product, outer packaging, and shipping label.

We will immediately process a replacement or full refund.

6. Customer Support & Business Details

  • Operating Entity: Salman Premier Ltd (CRN: 15852433)

  • Support Email: support@ecom.westbridgemart.com

  • Registered Business Address: 7 New Road, Bedfont, Feltham, England, TW14 8HW

  • Website: https://ecom.westbridgemart.com

Search
Shopping Cart